Choosing Change Eyewear is choosing an experience of warmth and reliability.
【 Scope of Warranty 】
All line-ups of Change Eyewear will enjoy one-year warranty. Upon the occasion of repair under warranty, you only need to bring the eyewear with original receipt or warranty back to the agent where you bought it and tell them what is the problem, then the agent can determine how to deal with it immediately. If the problem is not under warranty or evaluated as an exceptional condition by CHANGE’s technician, there will be an appropriate processing fee incurred.
Notice：Please keep your receipt or warranty intact and in a safe place. On the occasion of outside the city or region where you bought the product of CHANGE EYEWEAR when you require a repair under warranty, the agent may request you to produce the original receipt to determine whether the product is conforming within the applicable warranty period.
【 Not Under Warranty 】
- An counterfeit of any brand not sold by CHANGE agents.
- The blur and damage is caused by improper use or incorrect cleansing by human factors within the period of warranty.
- The damage is caused by natural disasters or environmental factors, including but not limited to the inundation, corrosion, fall, crush of product by improper storage or exposure to the environment of abnormal temperature and humidity.
- Consumable and expendable items of a finished product, such as nose-pad, glasses tip cover and etc.
Q1. Where can I try the Change Eyewear and take a vision test to get my eyeglass prescription?
Q2. What sets CHANGE clip-on eyewear apart from other clip-on eyewear on the market?
To achieve the highest degree of comfortability, stability and exquisiteness, the clip set and lenses are manufactured in separate moldings. Same as world class brands, our frame and lens materials are provided by major manufacturer in South Korea.
Most of the counterfeits on the market are made in China. As long as you put them on, they may cause light leakage, eyesight damage and become unstable when you do exercises such as jumping or running. Furthermore, their frame materials and lens quality are questionable, and there are only 2 or 3 types to choose from because the mold cost is too high for them to provide more choices.
Q3. Although Change Eyewear provides many styles, are there separate styles for men and women?
Q4. I found some your products marked with PLUS ( + ), what does it represent?
Q5. What is the difference between XLTt eyewear and Change Eyewear?
XLTt are limited edition of products cobranded with writer Liu Xuan. This edition is equipped with Essilos blue light filtering lenses or Essilos clear lenses, and its colors, accessories and lenses are also different from regular Change Eyewear.
Q6. What is the age range suitable to wear BABY CHANGE style? Will children outgrow it very soon?
Q7. I feel the frame weightless and very comfortable when I wear it. But I don't need the clip-on for the moment. Can I buy the frame separately?
Q8. Can I buy the hidden clip-on separately?
Q9. The agent I visited doesn't have the frame and clip-on I wanted. How should I do?
Q10. How does a customer purchase your products from abroad?
Q11. If I require repair service after I bought the eyewear, how should I do?
Q12. I have more questions to ask, where can I inquire?